RETURN AND REFUND POLICY

Thank you for shopping with Agato Creations. We want you to love your purchase.

We accept returns within 14 days of the delivery date.

To be eligible for a return:

• The item must be unused and in its original condition. 
• The item must be returned in its original packaging. 
• Proof of purchase is required. 

Because our products are handmade and include fragrance components, we cannot accept returns on:

• Opened or used products 
• Customized or personalized items 

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number 
• Photos of the item and packaging 

If the issue is confirmed, we will offer a replacement or refund.

Once we receive and inspect your returned item, we'll notify you of the approval status.

Approved refunds will be issued to your original payment method.

Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with the order.